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EDSIDERA TERMS AND CONDITIONS

Policy version: 1 | January 2026

Welcome to Edsidera! Edsidera is a platform for awarding students' extracurricular achievements.

What Parts of These Terms Apply to Me?

These terms and conditions ("terms" or "agreement") governs your use of the Edsidera platform available at https://edsidera.com/ (Platform) and any other services made available through the Platform. By using the Platform, you agree to be bound by this agreement which forms a binding contractual agreement between you, the User, and us, Edsidera DMCC and [DMCC198775] being a company incorporated in Dubai, United Arab Emirates with registered office address at Office 205, Gold Tower, Dubai, UAE (Edsidera, the Company, we or us).

The remainder of this agreement is divided into three parts:

  1. Part A (All Users), which sets out terms that apply to all Users (User, you, or your);
  2. Part B (Schools), which sets out additional terms that apply to Schools, being schools and their authorised representatives (Teachers); and
  3. Part C (Parents and Students), which sets out additional terms that apply to Parents and Students, being parents or legal guardians of students enrolled with the Schools (Students), acting on behalf of the Students.

If you intend to use the Platform as a School, only Part A and Part B of these terms will apply to you.

If you intend to use the Platform as a Parent and Student, only Part A and Part C of these terms will apply to you.

When we talk about the "Services" in this agreement, we are referring to the services available through our website and our mobile applications available on the Apple iOS Store and the Google Play Store, and any associated services we offer.

If you access or download our mobile application from the Apple App Store or Google Play Store, you agree to Apple's Licensed Application End User License Agreement and any Usage Rules set forth in the App Store Terms of Service or the Android, Google Inc. Terms and Conditions including the License Agreement and Terms of Application.

We may use Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

PART A: ALL USERS

ELIGIBILITY

This Platform is designed for use by children, young people, and adults participating in the Edsidera Awards, as well as teachers, parents, or guardians supporting them.

By using the Platform, you represent and warrant that you are either:

  1. a parent, guardian, or authorised teacher/school representative supervising or supporting a child's use of the Platform;
  2. a student or participant using the Platform with the consent of your parent/guardian or school (where applicable); or
  3. an individual adult participant using the Platform independently.

Please do not access the Platform if you have previously been suspended or prohibited from using it.

If you are using the Platform on behalf of a company, school, or organisation (a "Represented Entity"), you warrant that you have the authority to do so and agree that "you" or "User" refers to the Represented Entity. By accepting this agreement, you confirm you are authorised to bind the Represented Entity to these terms.

ACCOUNTS

  1. In order to use most of the functionality of the Platform, all Users are required to sign-up, register and receive an account through the Platform (an Account). We provide each School its Students with unique credentials to sign up and access their respective Accounts on the Platform.
  2. You warrant that any information you give to the Company in the course of completing the Account registration process will always be accurate, honest, correct and up to date.
  3. Correspondence between Schools or Teachers and Students or Parents must take place on the Platform. You agree to ensure that your Account does not display any of your personal contact information at any time such that it can be viewed by any other User. You agree to not give your contact details to any other User.
  4. Once you complete the Account registration process, the Company may, in its absolute discretion, choose to accept you as a registered user within the Platform and provide you with an Account.
  5. The Company reserves the right to contact you about any concerning behaviour by you, or to seek a resolution with you.
  6. The Company may, in its absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement.

USER OBLIGATIONS

As a User, you agree:

  1. not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment;
  2. to not share your Account with any other person and that any use of your Account by any other person is strictly prohibited. You must immediately notify the Company of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Platform's security;
  3. to not use the Platform for any purpose other than for the purpose of making arrangements to provide or receive services, including by not using the Platform:
    1. in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes); and
    2. in connection with any commercial or money making or other promotional or marketing endeavours except those that are endorsed herein, or as approved in writing by the Company;
  4. not to act in any way that may harm the reputation of the Company or associated or interested parties or do anything at all contrary to the interests of the Company or the Platform;
  5. not to make any automated use of the Platform and you must not copy, reproduce, translate, adapt, vary or modify the Platform without the express written consent of the Company;
  6. that the Company may change any features of the Platform or Services offered through the Platform at any time without notice to you;
  7. that information given to you through the Platform, by the Company or another User, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
  8. that the Company may cancel your account at any time if it considers, in its absolute discretion, that you are in breach or are likely to breach this clause.

POSTED MATERIALS

WARRANTIES

By providing or posting any information, images, videos, materials or other content on the Platform (Posted Material), you represent and warrant that:

  1. You are authorised to provide the Posted Material (including by being authorised to provide any services that you represent you provide);
  2. The Posted Material is accurate and true at the time it is provided;
  3. Any Posted Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;
  4. The Posted Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;
  5. The Posted Material is not "passing off" of any product or service and does not constitute unfair competition;
  6. The Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, confidential information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;
  7. The Posted Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the Platform or any network or system; and
  8. The Posted Material does not breach or infringe any applicable laws.

LICENCE

  1. You grant to the Company a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in any Posted Material for the sole purpose of operating, delivering and improving the Awards and the Platform.
  2. The Company will only use any Posted Material for marketing, promotional or publicity purposes where the express consent of a parent or legal guardian (or of the participant if over 18) has first been obtained.
  3. If it is determined that you retain moral rights (including rights of attribution or integrity) in any Posted Material, you forever release the Company from any and all claims that you could assert against the Company by virtue of any such moral rights, subject always to the consent requirements above.
  4. You indemnify the Company against all damages, losses, costs and expenses incurred by the Company arising out of any third-party claim that your Posted Material infringes any third party's Intellectual Property Rights.

REMOVAL

  1. The Company acts as a passive conduit for the online distribution of Posted Material and has no obligation to screen Posted Material in advance of it being posted. However, the Company may, in its absolute discretion, review and remove any Posted Material (including links to you, your profile you have posted on the Platform) at any time without giving any explanation or justification for removing the Posted Material.
  2. You agree that you are responsible for keeping and maintaining records of Posted Material.

REFUNDS, SERVICE INTERRUPTIONS AND CANCELLATIONS

The Company will have no liability or obligation to you if:

  1. a School or Parent cancels at any time after the time for performance of the Services is agreed; or
  2. for whatever reason, including technical faults, the Services cannot be performed or completed,

and you will not be entitled to any compensation from the Company.

ONLINE PAYMENT PARTNER

  1. We may use third-party online payment partner, currently Ziina (Online Payment Partner) to collect payments on the Platform, including for our Services.
  2. The processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner.
  3. You agree to release the Company and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner's platform or any error or mistake in processing your payment.
  4. We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.

SERVICE LIMITATIONS

The Platform is made available to you strictly on an 'as is' basis. Without limitation, you acknowledge and agree that the Company cannot and does not represent, warrant or guarantee that:

  1. the Platform will be free from errors or defects;
  2. the Platform will be accessible at all times;
  3. messages sent through the Platform will be delivered promptly, or delivered at all;
  4. information you receive or supply through the Platform will be secure or confidential; or
  5. any information provided through the Platform is accurate or true.

INTELLECTUAL PROPERTY

  1. The Company retains ownership of all materials developed or provided in connection with the Services (including without limitation text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Platform Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.
  2. You may make a temporary electronic copy of all or part of the Platform Content for the sole purpose of viewing it and adapting it for the purpose of promoting or marketing the Services. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Platform Content without prior written consent from the Company or as permitted by law.
  3. In this clause, "Intellectual Property Rights" means all copyright, trade mark, design, patent, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement in the United Kingdom, United Arab Emirates and throughout the world.

THIRD PARTY CONTENT

  1. The Platform may contain text, images, data and other content provided by a third party and displayed on the Platform (Third Party Content). The Company accepts no responsibility for Third Party Content and makes no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

THIRD PARTY TERMS

  1. Any service that requires the Company to acquire goods and services supplied by a third party (including a third party payment service) may be subject to the terms and conditions of that third party (Third Party Terms), including 'no refund' policies.
  2. Users agree to familiarise themselves with any Third Party Terms applicable to any such goods and services and, by instructing the Company to acquire the goods or services on the User's behalf, the User will be taken to have agreed to such Third Party Terms.

DISPUTES BETWEEN USERS

  1. A Parent or Student should direct any complaint relating to a Teacher or School to that Teacher or School, and vice versa. Users must take all reasonable steps to resolve any dispute with another User with that User.
  2. If any issue or problem relating to the Platform remains unresolved after directing a complaint to a relevant User, or if the complaint does not relate to another User, you must report it to the Company via info@slategray-kingfisher-401952.hostingersite.com. We will assess the complaint and attempt to quickly and satisfactorily resolve it.
  3. Any costs you incur in relation to a complaint or dispute will be your responsibility.
  4. If you have a dispute with the Company, you agree to notify us first and enter into discussion, mediation or arbitration with us for a minimum of a 120-day period before pursuing any other proceedings.
  5. Notwithstanding any other provision of this clause, you or the Company may at any time cancel your Account or discontinue your use of the Platform.

SECURITY

  1. The Company does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference.

DISCLAIMER AND LIMIT ON LIABILITY

  1. (Introduction service) The Company is a medium that facilitates the introduction of Schools and Students and Parents for the purpose of facilitating the recognition and awarding of Students for achieving milestones as defined for each type of award. The Company simply collects a service fee in consideration for providing this introduction service and does not have any obligations or liabilities to, and is not a party to any contract between, Schools and Students and Parents in relation to such services or otherwise resulting from the introduction.
  2. (Limitation of liability) To the maximum extent permitted by applicable law, the Company excludes completely all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Platform or its use or any services provided by any Schools. This includes the transmission of any computer virus.
  3. (Disclaimer) All express or implied representations and warranties are, to the maximum extent permitted by applicable law, excluded.
  4. (Indemnity)You agree to indemnify the Company and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from you or your representatives':
    1. breach of any term of this agreement;
    2. use of the Platform; or
    3. your provision or receipt of Services from another User.
  5. To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.

CONFIDENTIALITY

  1. No information owned by the Company, including system operations, documents, marketing strategies, staff information and client information, may be disclosed or made available to any third parties; and
  2. All communications involving the details of other Users on this Platform and of the Students, Parents, Teachers and Schools are confidential, and must be kept as such by you and must not be distributed nor disclosed to any third party.

PRIVACY

  1. You agree to be bound by the clauses outlined in the Company's Privacy Policy, which can be accessed here.
  2. You consent to the collection, storage, and processing of your child's data for the purposes of operating the Platform and granting awards.

NOTICE REGARDING APPLE

If you are accessing the Services from the Apple, Inc. (Apple) iOS Store, you acknowledge and agree:

  1. this agreement is between you and the Company and not with Apple. Apple is not responsible for the Services or any content available on the Services;
  2. Apple has no obligation whatsoever to furnish any maintenance and support services for the Services;
  3. in the event of any failure of the Company to conform to any applicable warranty, you may notify Apple, and Apple will refund the price for the Services. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Services, and any other claims, losses, liabilities, damages, costs of expenses attributable to any failure to conform to any warranty will be the Company's responsibility;
  4. Apple is not responsible for addressing any claims by you or any third party relating to the Services, including, but not limited to:
    1. product liability claims;
    2. any claim that the Services fails to conform to any applicable legal or regulatory requirement; and
    3. claims arising under consumer protection, privacy, or similar legislation;
  5. in the event of any third party claim that the Services or your use of the Services infringes any third party's intellectual property rights, Apple will not be responsible for the investigation, defence, settlement and discharge of any such claim;
  6. that you represent and warrant that:
    1. you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and
    2. you are not listed on any U.S. Government list of prohibited or restricted parties;
  7. you must comply with applicable third party terms of this agreement when using the Services; and
  8. Apple, and Apple's subsidiaries, are third party beneficiaries of this agreement, and that, upon your acceptance of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary.

TERMINATION

The Company reserves the right to terminate a User's access to any or all of the Platform (including any subscriptions or Accounts) at any time without notice, for any reason.

In the event that a User's Account is terminated:

  1. the User's access to all posting tools on the Platform will be revoked;
  2. the User will be unable to view the details of all other Users (including contact details, geographic details, any other personal details or requests).

RECORD / AUDIT

  1. To the extent permitted by law, the Company reserves the right to keep all records of any and all transactions and communications made through this Platform between you and other Users (including conversations, evidence, documents, images, videos, comments, feedback, cookies, and I.P. address information) for administration purposes and also holds the right to produce these records in the event of any legal dispute involving the Company.

NOTICES

A notice or other communication to a party under this agreement must be:

  1. in writing and in English; and
  2. delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party's Email Address, notice will be taken to be given:

  1. 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
  2. when replied to by the other party,

whichever is earlier.

GENERAL

GOVERNING LAW AND JURISDICTION

This agreement is governed by the law applying in England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

THIRD PARTY RIGHTS

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

WAIVER

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

SEVERANCE

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

ASSIGNMENT

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

COSTS

Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement.

ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

INTERPRETATION

  1. (singular and plural) words in the singular includes the plural (and vice versa);
  2. (gender) words indicating a gender includes the corresponding words of any other gender;
  3. (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
  4. (person) a reference to "person" or "you" includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
  5. (party) a reference to a party includes that party's executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
  6. (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
  7. (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
  8. (headings) headings and words in bold type are for convenience only and do not affect interpretation;
  9. (includes) the word "includes" and similar words in any form is not a word of limitation;
  10. (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision; and
  11. (written or in writing) means communication via email or using the 'Contact Us' page on the Platform.

PART B: SCHOOLS

ELIGIBILITY AND QUALIFICATIONS

You must ensure that consent has been obtained for every Student participant. Where a Parent or legal guardian (Guardian) signs up directly, they provide consent on behalf of the Student, including the sharing of the Student's personal data with the Platform. Where a School or Organisation purchases the Awards on behalf of its Students, the School or Organisation is responsible for obtaining and confirming Guardian consent prior to providing any Student data to the Platform.

SCHOOL RESPONSIBILITIES

  1. Based on the initial consultation with the School, the Company will formulate the curriculum, goals, milestones, and awards for Students. The School agrees to provide necessary information, including the number of Students, their grades/standards, and any specific requirements to assist in this process.
  2. The School acknowledges that the Platform serves as the primary medium for Students to upload evidence (photos/videos) and for Teachers to review, approve and feedback, and award achievements or if opted for, Edsidera Team will review, approve and give feedback to students.
  3. The School is responsible for providing accurate and up-to-date information about its Students, including their names, grades/standards, and any other relevant details required for the Platform.
  4. The School shall ensure that its Teachers actively review and evaluate the evidence uploaded by Students on the Platform. Teachers are responsible for rating the evidence and assigning awards in accordance with the predefined milestones and criteria.
  5. The School acknowledges that the awards granted through the Platform are based on the evidence submitted by Students and the evaluation conducted by Teachers. The Company is not responsible for the accuracy or validity of the evidence or the awards granted.
  6. The School agrees to cooperate with the Company in implementing the curriculum, milestones, and awards. Any changes or updates to the curriculum or milestones must be communicated to the Company in a timely manner.

AWARDS AND RECOGNITION

  1. The Company is responsible for providing awards to Students who achieve the predefined milestones and goals as outlined in the Platform. For a more detailed description of the awards, including their types, criteria, and issuance process, please refer to the relevant sections of the Platform. The awards may include, but are not limited to, digital medals, badges, certificates, or other forms of recognition.
  2. The mechanism for awarding is as follows:
    1. Milestone Achievement: Students/Parents upload evidence of their extracurricular activities or achievements to the Platform.
    2. Teacher Evaluation/Edsidera Team: Teachers review the evidence, feedback and approval. If opted for, Edsidera Team will review, approve and give feedback to students.
    3. Award Issuance: Upon successful validation by the Teachers or the Edsidera team, relevant awards (e.g., medal or badge) will be issued by Edsidera to the school to distribute.
  3. The mechanism mentioned above shall not apply in cases where the School is not involved in the evaluation or issuance of awards.
  4. The Company reserves the right to modify the design, type, or criteria of awards at its discretion. All awards are digital and provided solely through the Platform. The Company does not guarantee any physical awards unless explicitly stated otherwise in a separate agreement.

FEES

  1. (Payment Obligation)The Award Programme may be purchased either directly by Parents/Guardians through the Company's online payment registration portal, or by Schools/Organisations. Where Parents/Guardians register directly, the Fees will be paid upfront via the Company's Online Payment Partner on the Platform during registration.
  2. Where Schools/Organisations register on behalf of their Students, the Company will issue an invoice to the School/Organisation based on the number of Students enrolled. In this case, it is the responsibility of the School/Organisation to collect payment from Parents/Guardians and to remit full payment to the Company within 30 days.
  3. The Fees are a one-time payment, covering access to the Award Programme for the full duration of the selected Award (a full academic year). Access to the Platform and its features may be paused if full payment is not received from Schools/Organisations within the 30-day period following invoicing.
  4. (Change Fee)The Company reserves the right to change the cost at any time by updating this agreement, subject to providing you with at least 14 days' written notice. If the Company introduces new features or services that incur additional fees, you will be notified in advance. Such new features or services will only be introduced upon your explicit agreement.
  5. (VAT) Unless otherwise agreed, the Fees do not include VAT and will be charged separately, subject to the Company providing you a tax invoice.
  6. (Pricing errors) In the event that we discover an error or inaccuracy in any price at which your Services were purchased via the Platform, we will attempt to contact you and inform you of this as soon as possible.

REFUNDS & CANCELLATIONS

  1. Without limiting or otherwise affecting the terms of this agreement, if you wish to cancel or terminate this agreement, before performance of all the relevant services, you must provide us at least 30 days' prior written notice and contact us using the Platform's functionality, including by providing details as to why you are cancelling. If the Company decides to investigate your request, you must provide assistance and information to the Company as reasonably requested.
  2. If we accept your request to cancel or terminate this agreement, we may cancel your Account and/or your subscription in connection with the Platform. However, no refunds will be provided for any unused portion of the subscription period, including in the event of cancellation.
  3. The Fees is by default non-refundable for change of mind. However, the Company may, in its absolute discretion, issue refunds of the Fee in certain circumstances.

BYPASSING

  1. The School agrees not to bypass, circumvent, or attempt to bypass or circumvent the Platform in any manner, including but not limited to directly engaging with Students, Parents, or Teachers for the purpose of providing or receiving services related to extracurricular awards, milestones, or recognition outside of the Platform. Any such actions shall constitute a material breach of this agreement.
  2. The Company may, in its absolute discretion, cancel your Account and suspend you from using the Platform if it finds or suspects that you have breached or are in breach of this clause.

DISCLAIMERS

  1. The Company provides the Platform as a facilitating tool for Schools, Students, and Parents to manage extracurricular achievements and awards. While the Company ensures the functionality and availability of the Platform, it does not assume responsibility for the accuracy, validity, or quality of the evidence (photos/videos) submitted by Students, the decisions made by Schools or Teachers regarding the granting of awards, or any disputes arising therefrom.
  2. The School acknowledges and agrees that it is solely responsible for any claims, disputes, or liabilities arising from allegations of bias, partiality, or unfairness in the evaluation of Students' achievements or the granting of awards. The Company shall have no liability whatsoever for such claims, whether brought by Students, Parents, or any third parties.
  3. The Company is not responsible for any fees or payments due between Parents and Schools. If a Parent fails to pay the required fees to the School, the Company shall not be liable for any consequences arising from such non-payment, including but not limited to the suspension or termination of the Student's access to the Platform or Services. The Company's role is limited to providing the Platform as a facilitating tool, and it assumes no responsibility for financial transactions or disputes between Parents and Schools.
  4. The Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or reliance on the Platform or the Services.

WARRANTIES

The School represents and warrants that:

  1. It is capable of fulfilling the requirements of the services specified in this agreement, including but not limited to providing accurate information about Students, their grades/standards, and extracurricular activities;
  2. It will ensure that its Teachers and staff:
    1. Are suitably qualified, trained, and competent to evaluate Students' evidence (photos/videos) and grant awards in a professional, diligent, and impartial manner, adhering to the best industry standards; and
    2. Comply with all applicable laws, regulations, and policies while using the Platform and performing their duties;
  3. Any individuals involved in the evaluation or granting of awards on behalf of the School have not been previously convicted of an indictable offence, and the School has no current legal, criminal, civil, or administrative proceedings against it that would adversely affect its ability to fulfil its obligations under this agreement.

PART C: PARENTS AND STUDENTS

ACCEPTANCE OF TERMS

By using the Platform, you (the Parent or Guardian) agree to these terms, which govern your and your child's use of the Platform. If you do not agree to these terms, you must not use the Platform or allow your child to use it.

PARENTAL RESPONSIBILITY

  1. You confirm that you are the Parent or the legal Guardian of the Student using the Platform.
  2. For Students under the age of 18, you agree to act on their behalf and provide consent for their use of the Platform, including providing and sharing their personal information, submission of evidence (photos/videos) and participation in the award process.
  3. You are responsible for ensuring that your child's use of the Platform complies with these terms.

EVIDENCE SUBMISSION

  1. You acknowledge that your child may upload, or you may be required to upload evidence (photos/videos) (Evidence) of your child's extracurricular activities or achievements to the Platform for review by Teachers, or in some cases by us.
  2. You warrant that all Evidence submitted is accurate, truthful, and complies with the Platform's guidelines. Misrepresentation or falsification of the Evidence may result in the disqualification of your child's submission or termination of their account.

AWARD PROCESS

  1. Awards (e.g., medals, badges, or certificates) are granted based on the evaluation of evidence by Teachers or the School, or in some cases by us. Except in certain circumstances, the Company facilitates the process but does not control or influence the decision to grant awards.
  2. You acknowledge that, save and except as provided in these terms, the discretion to grant or deny awards lies solely with the School and its Teachers. The Company is not responsible for any decisions made regarding awards.

COMPANY GENERATED AWARDS

  1. In some cases, the Company may offer awards that are not managed or evaluated by a school. These awards are granted automatically by the Platform based on predefined milestones or achievements.
  2. Such awards are programmed into the Platform and may include, but are not limited to, digital badges, medals, or certificates.
  3. The Company retains full discretion over the criteria, design, and issuance of these awards.

PAYMENT

  1. (Payment obligations)If applicable, you agree to pay any fees (Student Fees) associated with your child's use of the Platform and enjoyment of the Services as stated on the Platform or as communicated by the School.
  2. (Non-refundable) The Student Fees are non-refundable unless otherwise stated in writing by the Company.
  3. (Pricing errors) In the event that we discover an error or inaccuracy in any price at which the subscription was purchased via the Platform, we will attempt to contact you and inform you of this as soon as possible. Subject to agreement with the School (if applicable), you will then have the option of purchasing the relevant services at the correct price, or cancelling your subscription. If you choose to cancel your subscription and payment has already been debited, the full amount will be credited back to your original method of payment.

CANCELLATIONS AND REFUNDS

  1. At Edsidera DMCC, we aim to ensure a smooth and enjoyable experience for all participants in our award programmes, including The Rising Star Award, The Little Star Award, The Karam Islamic Award, The Sunshine Squad, and bespoke programmes. Refunds vary depending on the type of programme, stage of participation, whether printed materials have been requested, and the payment route.
  2. The Company will have no liability or obligation to you if a School cancels the subscription after it has been agreed and you will not be entitled to any compensation from the Company in relation to any such cancellation, including any portion of the subscription fees.
  3. You may terminate your child's use of the Platform at any time by providing written notice to the Company or the School.
  4. The Company reserves the right to suspend or terminate your child's Account if they violate these terms or misuse the Platform.

Bespoke Award Programmes

  1. Once work on a bespoke award programme has commenced, full payment obligations apply and details are outlined within our bespoke contracts.
  2. If work has started but the programme has not yet been launched and no students have accessed it, a partial refund may be considered for the programme fee. Any printing, design work, or production of booklets that has commenced will be billed separately and must be paid in full due to external service costs.
  3. If the programme has been launched and students have accessed it, no refunds will be provided.
  4. Refunds for bespoke programmes may be considered only at Edsidera DMCC's discretion in cases of technical failure or non-delivery of services.

Parent Sign-Ups via School or Organisation

  1. Once a parent has registered and payment has been processed, access to the programme is provided immediately.
  2. Refunds will not be provided once login credentials to the programme have been issued. Refunds may only be considered at the Provider's discretion in the event of technical failure, non-delivery, or other issues caused directly by the Provider.
  3. If printed booklets have been requested and produced, these costs are non-refundable.
  4. If the school or organisation has collected payment on behalf of Edsidera DMCC, any refunds must be issued through the school or organisation rather than directly from Edsidera DMCC.

Technical Issues and Non-Delivery

  1. If you experience technical issues that prevent you from accessing the programme or receiving the Services, you must notify us immediately via the contact form on our website.
  2. We will investigate the issue and attempt to resolve it promptly. If the issue cannot be resolved and constitutes a failure to deliver the Services, a refund or credit may be issued at Edsidera DMCC's discretion.
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Education is the most powerful tool we can use to change the world.– Nelson Mandela
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